Frequently Asked Questions

All our pure silk sarees (including Kanjeevaram, Banarasi, and Soft Silks) carry the official Silk Mark Certification issued by the Silk Mark Organisation of India (SMOI). This certifies 100% natural mulberry silk and authentic zari, assuring you of genuine heirloom craftsmanship.

Traditional Kanjeevaram silk is woven using 3-ply heavy mulberry silk yarn with an interlocked Korvai border technique, making it robust, rich, and structured for bridal occasions. Soft Silks use fine, lightweight mulberry yarns that offer a feather-light drape, ideal for long festive days and parties.

Yes! Our Chettinad Kandangi, Madurai Sungudi, and Mulmul cotton sarees are 100% handwoven by generational master weavers on traditional pit looms and frame looms using premium combed organic cotton for maximum breathability.

We use premium tested zari and pure silver electroplated zari with anti-tarnish protective coatings. When stored properly in breathable cotton bags away from moisture and direct perfumes, the golden luster remains vibrant for decades.

You can verify authenticity instantly by scanning the official Silk Mark QR code tag attached to your saree. Pure silk also produces a distinctive soft rustle (scroop) and leaves soft ash with a burnt-hair scent during a standard burn test on loose fringe threads.

Yes, all our sarees include an unstitched matching running or contrast blouse piece measuring between 0.80 meters to 1.0 meter, woven with matching border work or zari motifs.

Yes! We provide custom designer blouse stitching, fall and pico edging, and ready-to-wear pre-pleated stitching. You can reach out directly to our master tailoring team via WhatsApp after placing your order.

Our sarees measure 6.2 to 6.3 meters in total length (including the 0.8m running blouse piece) and 45 to 48 inches (approx. 115–122 cm) in width, suitable for all heights and draping styles.

Yes! We work directly with master looms to weave custom bridal silks and bulk wedding orders. Connect with our dedicated wedding concierge on WhatsApp (+91 98765 43210) with 3 to 4 weeks advance notice.

Yes, we provide professional Fall & Pico (edging) on request before shipping so your saree arrives ready to drape straight out of the luxury box.

We provide Free Express Shipping across all pin codes in India. Metro cities receive delivery in 2–4 business days, while all other regions take 4–7 business days.

Yes! We ship worldwide through reputed international courier partners like DHL Express and FedEx. International deliveries typically reach your doorstep within 5–8 business days.

As soon as your order is dispatched, you will receive an automated SMS, WhatsApp, and email notification containing your live AWB tracking link and courier partner details.

Yes, Cash on Delivery (COD) is available across supported pin codes in India for orders up to ₹15,000. Prepaid orders (UPI, Cards, Net Banking) receive priority expedited dispatch.

Yes, 100% of our domestic and international shipments are comprehensively insured and packaged in multi-layered, tamper-evident and moisture-proof luxury packaging.

We offer an easy 7-Day Return and Exchange Policy on unstitched, unwashed sarees with original Silk Mark and brand tags intact. Simply initiate a request from your order dashboard or contact our support.

Pure Silk and Zari Sarees should strictly be Dry Cleaned Only. Never machine wash or soak silk sarees in strong detergents. Always iron on the reverse side on low-medium silk temperature.

Wrap your silk sarees in breathable cotton or muslin fabric bags and store them flat in a cool, dry wardrobe. Avoid plastic covers, direct sunlight, and direct contact with naphthalene balls. We recommend changing fold creases every 3–4 months.

In the rare event of transit damage or an incorrect item, please notify us within 48 hours of delivery via WhatsApp (+91 98765 43210) or email (sareeecommerce@gmail.com) with unboxing photos/videos for an immediate replacement or full refund.

Once the returned saree is received and inspected at our quality center, your refund is initiated within 24–48 hours directly to your original payment method or bank account.